Human Resources

Head of Admissions - QMUL23946

Department: Academic Registry & Council Secretariat
Salary: £55,840 - £62,415 per annum, inclusive of London Allowance (Grade 7)
Reference: QMUL23946
Location: Mile End
Date posted: 18-Dec-2020
Closing date: 20-Jan-2021

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About the Role

The Head of Admissions is responsible for leadership and management of a 50 strong central Admissions team that handles around 100,000 applications per year to a wide range of programmes at undergraduate and postgraduate levels. Working collaboratively with the Deputy Academic Registrar (Admissions) and senior staff across Professional Services, the post-holder develops and implements strategic, tactical and operational plans that support Queen Mary to meet its ambitious student recruitment objectives. The post-holder is responsible for delivery of a high quality, customer-focused admissions service to enquirers, applicants, advisers and staff, as well as ensuring that policies, systems and processes are in place to secure legal and regulatory compliance.


About You

You will be a higher education admissions professional with recent extensive experience of managing a substantial central admissions function in a UK university, including leading and motivating teams through periods of change. You will have experience of developing and implementing strategy and policy, and putting in place annual operating plans that assess and mitigate risks to the delivery of an efficient and effective admissions service. You will use your expert knowledge of the higher education admissions context, as well as excellent communication and relationship management skills to communicate effectively with staff at all levels of the University, influencing and negotiating effectively in a rapidly changing context. Most importantly, you will have an applicant-centred approach and demonstrate proven motivation to provide excellent customer service.


About the Department

The Admissions Office is a division of the Academic Registry and Council Secretariat. Our primary focus is to support Queen Mary to recruit students with the qualifications and potential to succeed to planned intake targets in line with the values and aims expressed in Queen Mary’s Strategy 2030. We handle around 100,000 applications per year, for the most part making centralised decisions on behalf of Schools and Institutes across our three Faculties. Working together with academic and Professional Services colleagues, we aim to provide a high quality experience of applicants and staff who support the applicant journey. We are committed to excellence and continuous improvement in all that we do and aim to provide a service that is both fair and professional.  


About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London. It is a full time, permanent appointment.  The starting salary will be Grade 7, in the range of £55,840 - £62,415 per annum, inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

To apply for the role, please click the ‘apply’ button below.


The closing date for applications is 20 January 2021 (midnight)


Interviews are expected to be held (via Microsoft Teams) towards the end of January 2021.



Valuing Diversity & Committed to Equality

Apply online