Human Resources

Student Academic and Pastoral Support Manager - QMUL23393

Department: Institute of Health Science Education
Salary: £38,084 - £44,807 (Grade 5)
Reference: QMUL23393
Location: Whitechapel
Date posted: 18-Nov-2020
Closing date: 17-Dec-2020

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Student Academic and Pastoral Support Manager

This post sits within the Institute of Health Sciences Education (IHSE), Barts and The London School of Medicine and Dentistry (SMD). The SMD is a leading medical and dental school that offers international levels of excellence in research and teaching as well as providing clinical services for a population of unrivalled ethnic diversity in east London and the wider Thames Gateway. Further information can be found at

The IHSE is seeking to appoint an experienced individual to manage the Queen Mary University of London award winning Student Academic and Pastoral Support Office (SAPS). We invite individuals with experience in student support services, office and staff management, and policy and process development to apply to this exciting post. The successful applicant will lead on service delivery, develop an operational understanding of programmes in IHSE and work closely with academic, clinical and professional services staff across SMD, partner Trusts and Queen Mary University of London to ensure a seamless student service. The successful applicant will develop expertise in the University and school student support services and act as the school’s expert in utilising these mechanisms.

The successful applicant will have excellent interpersonal and communication skills, empathy and high levels of professional integrity concerning student confidentiality.
Professional staff in SAPS are the first point of contact for distressed students and provide essential triage and signposting services. The successful applicant will have excellent organisational skills, enthusiasm and the ability to work efficiently under pressure.

This is a 3 year, full-time position based on the Whitechapel Campus. Starting salary will be in the grad 5 salary range of £38,084 - £44,807 per annum inclusive of London Allowance. Benefits include 30 days annual leave per annum and a pension scheme.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Application enquiries can be directed to Dr Shahrar Ali:
Details about the School of Medicine and Dentistry can be found at

To apply and for full job details including a job description and person specification please visit and search for QMUL23393.

The closing date for applications is 17th December 2020.

Interviews are likely to be held shortly after the application deadline and the start date will be dependent upon the on-going COVID emergency.

The successful applicant will be required to demonstrate an enhanced Disclosure and Barring Services (DBS) check.

The School of Medicine and Dentistry holds a Silver Athena SWAN Award. We are committed to the equality of opportunities and to advancing women’s careers. We have policies to support staff returning from long-term absence, for flexible arrangements for staff with parental responsibilities and for childcare support. As part of the School’s commitment to the Athena SWAN principles we strongly encourage applications from women.

Valuing Diversity & Committed to Equality

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