Human Resources

Advice and Counselling Frontline Services Manager (Part Time) **Internal Only** - QMUL23324

Department: Student & Academic Services - Advice and Counselling Service
Salary: £38,084 - £44,807 pro rata (Grade 5)
Reference: QMUL23324
Location: Mile End
Date posted: 12-Nov-2020
Closing date: 25-Nov-2020

Job profile Apply online







Student and Academic Services Directorate


Advice and Counselling Service

Frontline Services Manager 



About the Role


The Frontline Services Manager in the Advice and Counselling Service supports a team of three full-time Frontline Support and Guidance Officers who act as the first point of contact for any student needing to access emotional/psychological support, and/or help with a practical problem. These student presentations can vary dramatically, from a query that can be resolved in a straightforward way to a student who is in distress and in need of immediate support, (particularly if thoughts or plans to harm themselves have been revealed).


About You

We are looking for a candidate with experience of working in Higher Education, ideally educated to degree level. In addition to having mental health first aid and customer service training, we are looking for someone who has managed and supervised others, as well as experience of working in a role that included regular interactions with people with mental health conditions and those with emotional or psychological presentations. The successful candidate will also be able to learn and maintain detailed technical knowledge, and have the skills to provide related leadership, guidance and support to the frontline staff team in an environment where changes to regulations are frequent and often complex. 


About the Advice and Counselling Service

The Advice and Counselling Service is a multidisciplinary student support service offering counselling, psychological support, psychiatry clinics, welfare advice, financial advice and immigration advice. The service is one of the constituent departments in the Directorate of Student and Academic Services. 

The Advice and Counselling Service supports student engagement, retention and attainment by offering professional services to students experiencing emotional, psychological, welfare, financial and legal issues.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.


We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.



We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.


The post is based at the Mile End Campus in London. It is a part time (14 hours per week), permanent appointment, with an immediate start date. The starting salary will be Grade 5, in the range of £38,084 - £44,807 per annum (pro-rata), inclusive of London Allowance.


Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Ada Quirke at or on +44 (0) 020 7882 8717.


To apply for the role, please click the ‘apply’ button below.


The closing date for applications is 25th November 2020. Interviews are expected to be held shortly thereafter.



Apply online