Department: IT Services
Salary: £38,084 - £44,807 (Grade 5)
Location: Mile End
Date posted: 15-Oct-2020
Closing date: 28-Oct-2020
IT Services Department
Client Devices Officer
About the Role
As part of the Client Devices team, the Client Devices Officer role is responsible for providing reliable, responsive and secure enterprise level IT client device services to support Teaching and Research across the University. Work in partnership with academic, professional and medical senior managers, staff and students, to establish and manage technical standards for client devices, including defining hardware catalogue (what computers, tablets and smartphones are available), operating systems (Windows, Linux, MacOS etc.) and the applications to run on those devices.
Additionally, the Client Devices Officer will provide and support new modern, robust, secure Remote and Cloud-based facilities/services to University staff and students including Bring Your Own Devices (BYOD) and remote working support, utilising a multitude of technologies, giving technical support for these services as well as guidance to other ITS Colleagues in providing support for these services.
We are seeking an experienced Client Devices Officer to work within the Infrastructure group to deliver a University-wide Client Devices service that is high quality, robust, resilient, responsive and secure. The successful candidate should be a self-motivated IT professional looking to work in a challenging and dynamic environment.
We are looking for practical experience and knowledge in the majority of the following:
• Knowledge of endpoint mobility solutions to provide a seamless user experience across the desktop, laptop, tablets to smartphones
• Good technical knowledge and practical experience in the following:
• Microsoft Windows Operating System
• Microsoft SCCM
• Microsoft 365
• Active Directory and/or Azure Active Directory
• Experience in application packaging and delivery (e.g. ThinApp, App-V, MSI, AdminStudio)
• Responsible for process and procedures for application packaging and documentation
• Develop software installation scripts (use of PowerShell preferred) for complex software installations
• Assist clients and business owners in advanced level software installation and troubleshooting
• Good understanding of general protocols and standards TCP/IP, HTTP, DNS and other common network protocols.
• Ability to work with both technical and non-technical people
The ideal candidate will also have experience of providing expert advice and third line support for Client Devices, along with the ability to acquire new expertise quickly including work collaboratively across team and departmental boundaries.
About the IT Services Department
The IT Services function sits within the Professional Services Department and is part of the professional services group that enable and facilitate the success of our students and academics. Along with other professional service areas the IT Services seeks to deliver value for money through technology, efficiency, economy, effectiveness and equity.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is a full time fixed-term appointment for 12 months. The salary is the Grade 5 scale and will be in the range of £38,084 - £44,807 per annum inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to Skender Osmani at email@example.com
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is Wednesday, 28th October 2020.
Interviews are expected to be held shortly thereafter.
Valuing Diversity & Committed to Equality