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Human Resources

Client Devices Officer - QMUL22816

Department: IT Services
Salary: £38,084 - £44,807 per annum (Grade 5)
Reference: QMUL22816
Location: Mile End
Date posted: 10-Oct-2020
Closing date: 01-Nov-2020

Job profile Apply online

Overview:

About the Role

This role is critical to delivering the client devices related work streams under the Managed Service (Win10) Rollout Project. This is a high priority Project due to the security element, with the ambition to eliminate the unmanaged/self-managed devices across the Faculty Schools and Institutes. The ultimate aim is to convert these devices to QM managed devices and actively promote and adapt QM managed service across Queen Mary.

About You

The successful candidate should be a self-motivated IT professional looking to work in a challenging and changing environment delivering a robust, resilient and secure Client devices service/solution.

We are looking for practical experience and knowledge in the majority of the following:

  • Knowledge of endpoint mobility solutions to provide a seamless user experience across the desktop, laptop, tablets to smartphones
  • Good technical knowledge and practical experience in the following:
  • Microsoft Windows OS
  • Microsoft SCCM/Intune
  • Windows Application Packaging
  • Microsoft 365
  • Active Directory
  • Good understanding of general protocols and standards TCP/IP, HTTP, DNS and other common network protocols.
  • Build common application packages deployable within an SCCM environment
  • Responsible for process and procedures for application packaging and documentation.
  • Develop software installation scripts (use of PowerShell preferred) for complex software installations
  • Assist clients and business owners in advanced level software installation package distribution troubleshooting
  • Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs)
  • Work closely with client to perform technical and requirements analysis
  • Ability to work with both technical and non-technical people

The applicant will report into the Project Manager and work closely with Head of Client Devices to plan, manage and implement solutions, policies and processes including producing good documentation.

Applicants shall have substantive practical experience & skills in the appropriate categories, including customer engagement skills with continual improvement in customer experience, delivering to define Service Levels Agreements (SLAs) and Key Performance Indicators (KPIs). Ideal candidate shall also have the ability to work under pressure including providing expert advice and third line support, along with the ability to acquire new skills/ expertise and working collaboratively across teams and departmental boundaries.

 

About the IT Services Department

The IT Services function sits within the Professional Services Department and is part of the professional services group that enable and facilitate the success of our students and academics. Along with other professional service areas the IT Services seeks to deliver value for money through technology, efficiency, economy, effectiveness and equity.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

 

The post is based at the Mile End Campus in London. It is full time, fixed term appointment for 20 months, with an immediate start date. The starting salary will be Grade 5, in the range of £38,084 - £44,807 per annum, inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

 

Informal enquiries should be addressed to Sarah Lai at s.lai@qmul.ac.uk or on +44 (0) 020 7882 6647.

 

To apply for the role, please click the ‘apply’ button below.

 

The closing date for applications is Sunday, 1st November 2020.

 

Interviews are expected to be held shortly thereafter. 

 

Valuing Diversity & Committed to Equality

 

Apply online