Human Resources

Head of Advice and Counselling Service - QMUL22173

Department: Student & Academic Services - Advice and Counselling Service
Salary: £55,840 - £62,415 (Grade 7)
Reference: QMUL22173
Location: Mile End
Date posted: 17-Jul-2020
Closing date: 03-Aug-2020

Job profile Apply online



Student and Academic Services Directorate - Advice and Counselling Service

Head of Advice and Counselling Service



About the Role

The Head of the Advice and Counselling Service has responsibility for leading a large, multi-disciplinary student service which is comprised of the counselling, welfare advice and frontline services teams


The role is responsible for implementing innovation and change to ensure a responsive, fit for purpose and student-centred service. This highly autonomous role is critical to the university’s ability to comply with duty of care responsibilities particularly relating to student mental health, welfare, wellbeing and clinical risk.


The role reports to the Head of Student Wellbeing.


About You

We are seeking to recruit someone with substantial experience of delivering and co-ordinating relevant student support services in Higher Education, e.g. counselling / wellbeing / welfare / advice services. The successful candidate will have a postgraduate or professional qualification in a relevant discipline or service background, and will have a comprehensive record of regular and recent training and continuing professional development. We would be particularly interested in hearing from applicants from Black, Asian and other minority ethnic backgrounds.


About the Department

Student Wellbeing is made up of the Advice and Counselling Service, the Disability and Dyslexia Service and Student Life, and forms part of the Student and Academic Services Directorate alongside Careers and Enterprise, E-Learning and Library Services. The Directorate works in partnership with students, academics and other professional services staff to enhance personal development, successful learning and overall university experience.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.


The post is based at the Mile End Campus in London. It is a full time, permanent appointment however, if preferred the hours can be part time at 0.9FTE. The starting salary will be Grade 7, in the range of £55,840 - £62,415 per annum (pro rata), inclusive of London Allowance.


Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.


Informal enquiries should be addressed to (Simon Jarvis) at


To apply for the role, please click the ‘apply’ button below.


The closing date for applications is midnight on Monday 3rd August.


Interviews are expected to be held during week commencing Monday 17th August.


Valuing Diversity & Committed to Equality

Apply online