Human Resources

DDS Frontline Support and Guidance Officer - QMUL21818

Department: Student & Academic Services - Disability & Dyslexia Service
Salary: £27,742 - £34,220 per annum (Grade 3)
Reference: QMUL21818
Location: Mile End
Date posted: 16-Mar-2020
Closing date: 01-Apr-2020

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The university’s Disability and Dyslexia Service (DDS) is situated within Student and Academic Services and offers support for all students with disabilities, specific learning differences and mental health difficulties at Queen Mary University of London. The service provides students with advice on how to access funding for they support they require. It arranges diagnostic assessments for specific learning differences, Disabled Students’ Allowance needs assessments, as well as access to alternative formats for course materials; it can also arrange, where appropriate, loans of equipment and the provision of human support.

The Disability and Dyslexia Service is looking to recruit a Frontline Support and Guidance Officer to join our frontline team. The post-holder will deal with frontline queries from Queen Mary students and also make appointments for the specialist staff based within the service and perform other administrative duties as required.


The successful candidate will have excellent interpersonal skills, a high standard of written English and ideally some experience of working with either disabled people or students in a frontline setting.


This post is a permanent, full time role, i.e. 35 hours per week, with an expected start date of 6th April 2020. Starting salary will be in the range of £27,742 - £34,220 per annum inclusive of London Allowance. Benefits include 30 days’ annual leave, pension scheme and interest-free season ticket loan.


Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.


Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.


Informal enquiries should be addressed to Sadie Setchell at or on +44 (0)20 7882 7803.


For more information about the Disability and Dyslexia Service please visit the service’s homepage at


Closing date for applications is 12th April 2020.


Valuing Diversity & Committed to Equality



Apply online