Human Resources

Receptionist (Residences) 20 hours/wk - QMUL21449

Department: Estates & Facilities - Residences
Salary: Starting salary will be in the range of £22,212pa - 27,034pa pro rata (Grade 2)
Reference: QMUL21449
Location: Mile End
Date posted: 14-Feb-2020
Closing date: 01-Mar-2020

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About the Role

We are recruiting a Receptionist to work in the Residences Reception, which is in the heart of our student village on the Mile End Campus.  The Residences Reception is open 24/7 with overnight cover provided by the in-house Security Department.  Working from a fixed-work pattern of 5 days, across a 7 day week (Monday – Sunday), the post holder will report to the Residences Supervisor and will be part of the Residential Support Team.  


About You

The successful candidate will have previous experience of reception work and have a strong commitment to customer care. 


Whilst the work pattern is fixed, there are times when the post holder must be flexible with their hours of work to cover busy periods, such as move-in weekend and open days.


About the Department

The Estates and Facilities Directorate is one of the largest departments within Queen Mary, University of London and is committed to supporting and promoting student wellbeing at the College. For more information on Estates and Facilities, please visit the website: Estates and Facilities


The Residential Support Service is a section within Commercial Services and is part of the Estates and Facilities Directorate. The department’s purpose is to enhance the well-being of students living in QM accommodation, encouraging a spirit of community that supports residents in their academic and personal lives.


About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we have fostered social justice and improved lives through academic excellence. We continue to live and breathe this spirit today, not because it is simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family-friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.


This post is based at the Mile End campus in London.  It is part-time (20 hours per week), permanent appointment.  The starting salary will be grade 2, in the range of £22,212 - £27,034 (pro rata for part-time) plus a benefits package, inclusive of the London Allowance.  


Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability.


Informal enquiries should be addressed to Kimberly Eyre at or on +44 (0) 020 7882 6470.


To apply for the role, please click the ‘apply’ button below.


The closing date for applications is 1st March 2020. Interviews are expected to be held shortly thereafter.


Valuing Diversity & Committed to Equality

Apply online