Human Resources

HR Recruitment and Operations Team Leader **Internal Only** - QMUL21607

Department: Human Resources
Salary: £34,220 - £40,194 per annum (Grade 4)
Reference: QMUL21607
Location: Mile End
Date posted: 13-Feb-2020
Closing date: 26-Feb-2020

Job profile Apply online


About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

About the Role

Working within the HR Services team, this role supports the provision of day-to-day HR transactional activity for Schools within our Faculty of Humanities and Social Sciences, and Faculty of Science and Engineering.

You will lead a client-focused team of administrators to deliver an outstanding administrative HR service. This includes responding to operational queries from job applicants and employees, overseeing a wide range of standardised processes for the whole employment lifecycle, and ensuring HR records, systems and databases are kept up-to-date and accurate at all times. You will also be committed to the continuous improvement of processes and systems.  Exceptional customer service is a key focus of this role.

The Team Leader role has a focus on recruitment activity, ensuring that our job advertisements and job profiles are fit for purpose.

About You

You will have significant administrative experience working in a HR department and knowledge of good HR practice.  You will also have the ability to work accurately and efficiently, paying excellent attention to detail. Experience of direct interaction with clients in a demanding environment, providing excellent customer service as the first point of contact, and knowledge of UKVI Points Based System and Immigration Regulations are essential.

About Human Resources

The HR Function sits within the Professional Services Area and is part of the professional services group that enable and facilitate the success of our students and academics. Along with other professional service areas the HR department seeks to deliver value for money through efficiency, economy, effectiveness and equity.


In return, we offer 30 days’ leave per annum, access to a pension scheme, a season ticket loan scheme and competitive salaries.  You will also work with a friendly and dedicated HR team, with personal development opportunities.

This post is full-time and fixed-term for up to 12 months and is available as a secondment opportunity and is based at our Mile End campus.

The role has become available as a result of maternity cover and while it is expected that you will hold the role for the full period, should the post-holder on maternity leave exercise her right to return to work earlier, then this appointment will be terminated, subject to a notice period of one month.  

The starting salary will be in the range from £34,220 - £40,194 per annum, depending on skills and experience.  The start date for the role is as soon as possible.

Informal enquiries should be addressed to Claire Foster at or on +44 (0) 020 7882 3900.

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 26 February 2020. Interviews are expected to be held shortly thereafter.

Valuing Diversity & Committed to Equality

Apply online