Human Resources

Customer Service Advisor **Internal Only** - QMUL21404

Department: Estates and Facilities Directorate
Salary: Starting salary will be in the range of £22,212pa - £27,034pa (Grade 2)
Reference: QMUL21404
Location: Mile End
Date posted: 07-Feb-2020
Closing date: 23-Feb-2020

Job profile Apply online


About the Role

The Customers Services Team exists to provide an essential service to the Estates and Facilities Directorate.  This is a team working on the Queens’ Reception, Switchboard and operating the Estates and Facilities Helpdesk system. They are often the first point of contact for issues/queries arising and should be able to resolve these independently or recommend alternative sources of assistance if necessary. The role will involve taking requests, logging jobs via the Ivanti Helpdesk system and operating the University Switchboard as well as greeting staff, students and visitors to QMUL


About You

This post requires GCSE English and Maths, experience of reception or customer facing duties. Good organizational skills and excellent IT skills including MS packages. Excellent communication and interpersonal skills with the ability to deal with people at all levels.


About the Department

The Directorate is one of the largest departments within Queen Mary, University of London and is committed to supporting and promoting student wellbeing at the College. For more information on Estates and Facilities, please visit the website: Estates and Facilities


About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.


The post is based at the Mile End Campus in London. It is full time (35 hours per week), permanent appointment. The starting salary will be Grade 2, in the range of £22,212 - £27,034 per annum, inclusive of London Allowance.


Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.


Informal enquiries should be addressed to Derek Slade at or on +44 (0) 020 7882 3455.


To apply for the role, please click the ‘apply’ button below.


The closing date for applications is 23 February 2020. Interviews are expected to be held shortly thereafter.


Valuing Diversity & Committed to Equality

Apply online