Human Resources

Desktop Support Officer - QMUL20793

Department: Barts Cancer Institute
Salary: £27,742 - £34,220 (Grade 3)
Reference: QMUL20793
Location: Charterhouse Square
Date posted: 20-Dec-2019
Closing date: 17-Jan-2020

Job profile Apply online


Barts CR-UK Centre
Director’s Office
Desktop Support Officer

Applications are invited for a Desktop Support Officer for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention, within the Barts and The London School of Medicine and Dentistry, Queen Mary, University of London.

Post-holders will be expected to provide 1st and 2nd line desktop support and advice to approximately 400 users. You should have experience of working in an IT support role, ideally in a multi-user environment on a PC platform, along with previous experience of supporting users in an Active Directory environment. Additionally, experience of working with both a PC and Mac platform and using Citrix, Sophos Endpoint security, SCCM, VMware (ESX server) would be an advantage.

Applicants must be educated to A Levels (Grades A-C) or NVQ Level 3 or BTEC Level 3 in relevant subject(s). A relevant Professional qualification (e.g. ITIL) would be an advantage. Postholder must have a good understanding of computer hardware and software. Fluency in English, and the ability to explain technical concepts to non-technical users are essential.

The post is full time and permanent. Starting salary will be in the range £27,742 - £34,220 per annum inclusive of London Allowance. Benefits include 30 days’ annual leave, pension scheme and interest-free season ticket loan.

The Barts Cancer Institute requires that applicants invited for interview will need to provide all certificates to confirm their qualifications (specified in the Job Description).

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Informal enquiries should be addressed to Mohamed Ali (

Details about Barts Cancer Institute can be found at

To apply and for full job details including a job description and person specification please visit and search for reference QMUL20793

Application enquiries can be directed to

The closing date for all applications is 17th January 2020 23:59pm

Interviews are expected to take place shortly afterwards.

Valuing Diversity & Committed to Equality

The School of Medicine and Athena SWAN Charter for Women in Science.
The School of Medicine holds a Silver Athena SWAN Award. We are committed to the equality of opportunities and to advancing women’s careers. We have policies to support staff returning from long-term absence, for flexible arrangements for staff with parental responsibilities and for childcare support. As part of the School’s commitment to the Athena SWAN principles we strongly encourage applications from women.

Apply online