Human Resources

Operations and Content Manager (Maternity Cover) - QMUL20242

Department: Careers and Enterprise Centre, Student Services Directorate
Salary: £47,325 - £52,833 (Grade 6)
Reference: QMUL20242
Location: Mile End
Date posted: 24-Jan-2020
Closing date: 16-Feb-2020

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We are seeking an expert Operations and Content Manager (mat cover) to join the Queen Mary Careers and Enterprise team. We are dedicated to developing the employability of our students and graduates and the Operations and Content Manager is pivotal to the team.

The postholder would lead on three key operational activities which underpin a modern, efficient university careers service:

  1. Management and optimisation of technology;
  2. Front-of-house services;
  3. Student-friendly curation and dissemination of labour market information;


It would be desirable, but not essential, for the postholder to lead on a fourth area: generation of engagement and impact data.

The postholder would line manage the Operations and Content Team (2-3 staff), and, as a member of the Careers and Enterprise Management Team, will support the strategic direction of the Service, particularly where this relates to the above four areas of operational activity.

The successful candidate will have experience managing careers information, delivering user-friendly client services and managing staff. S/he will also be comfortable managing and developing a careers service management system (CSMS). Whilst it would be desirable for candidates to demonstrate experience in analysing, interpreting and presenting data for the purposes of informing service improvement, please note that this is not essential.

The role is full-time.  It is likely that the post will be available until December 2020. This post is available as a result of maternity cover and while it is expected that you will hold the role for the full period, should the post-holder on maternity leave exercise her right to return to work earlier, then this appointment will be terminated, subject to a notice period of one month.

This is an excellent opportunity for someone who is already in post at Queen Mary University of London to take a secondment from their current role and gain new and varied experience within the Careers and Enterprise team.

Salary will be in the range of £47,325 - £52,833 per annum, inclusive of London Allowance. Benefits include 30 days annual leave and pension scheme. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Please direct enquiries relating to the application process to If you would like an informal discussion about the role, please contact Katie Black,

The closing date for all applications is: 16 February 2020. Interviews are expected to take place shortly afterwards.

Valuing Diversity & Committed to Equality






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