Human Resources

Information Support Assistant **Internal Only** - QMUL19876

Department: Library - Student Services Directorate
Salary: £22,212 - £27,034 per annum. (Grade 2)
Reference: QMUL19876
Location: All three sites
Date posted: 04-Sep-2019
Closing date: 17-Sep-2019

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Queen Mary Library Services are seeking an Information Support Assistant, for a varied role in our frontline services. The post will be based at Mile End and Whitechapel Libraries, with the expectation of cross-site working at any of our 3 sites located at Mile End, Whitechapel and West Smithfield. We offer a varied combination of training courses, visits to Higher Education and special libraires and other development activities.

After initial training, Information Support Assistants form part of the first-line Library Services, and take a lead in delivering high standards of service to university members and visitors. Duties include staffing service points, monitoring facilities and equipment, shelving and providing point-of-need help with print, audio-visual and digital materials. A willingness to be flexible in an environment with long opening hours to support the needs of the University’s diverse population is welcomed.

The post-holder must have a confident manner, be educated to at least GCSE or equivalent level (including Maths and English), and possess good communication and basic IT skills. Previous experience in a service environment is essential and library experience would be an advantage, though not essential.

This post is full time 35 hours a week, 52 weeks per year and is a permanent post. There is a requirement to work 1 Bank Holiday per year.

Salary range is £22,212 - £27,034 per annum. Other benefits include 30 days annual leave, and pension scheme. 

Details of the post are given below:

Information Support Assistant (1 post)

Sunday 10:45 – 18:15 at Mile End

Monday 0800 – 1600, Tuesday 1000 to 1800 at Whitechapel

Wednesday and Thursday 1200 – 2000 at Mile End

During the medical school summer vacation, from mid-July until the end of August instead of working on Sunday you will be working on Fridays 1200 – 2000 at Mile End.                                          

Changes of location may be required to address service needs.

Please note that shortlisting will be based on the essential criteria in the Person Specification, therefore, when completing your application form, please ensure you demonstrate how you meet each criteria.

If further information is required regarding the above positions please contact Veronyka Carson at
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Enquiries about the application process should be addressed to

Details about the department can be found at  

The closing date will be midnight on 17th September 2019.The interview date will be shortly thereafter.

Valuing Diversity & Committed to Equality

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