Human Resources

Campus Customer Support AV/IT Assistant **Internal Only** - QMUL18262

Department: IT Services
Salary: £27,251 - £33,615 per annum (Grade 3)
Reference: QMUL18262
Location: Mile End
Date posted: 10-Apr-2019
Closing date: 24-Apr-2019

Job profile Apply online


IT Services

IT / AV Assistant


Customer Support provides a second line support service within the Mile End Campus at Queen Mary University of London. Working with the Campus Customer Support team within the University the second Line function plays a critical part in supporting academic and professional services with a wide ranging focus on Audio Visual in addition to mainstream IT support.

The post holder will be part of the Teaching Space and Event Support team providing second line audio visual technical support through the use of analytical and creative skills to resolve complex issues. You will have good working knowledge of Audio Visual technology in a comparable environment in addition to excellent customer service skills.

A critical aspect of the role is excellent communication skills as the post holder is required to respond to requests from customers of varying skills and seniority. The ability to work to tight deadlines in a fast paced environment is essential.

The post is full time and permanent with an expected start as soon as possible. Starting salary will be in the range of £27,251 to £33,615 per annum inclusive of London Allowance. Benefits include 30 days annual leave, access to a pension scheme and interest-free season ticket loan.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Informal enquiries should be addressed to

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 24th April. Interviews are expected to be held shortly thereafter.

Apply online