Human Resources

Head of Advice and Counselling Service - QMUL17742

Department: Student & Academic Services - Advice and Counselling Service
Salary: £54,853 - £61,311 per annum (Grade 7)
Reference: QMUL17742
Location: Mile End
Date posted: 05-Feb-2019
Closing date: 25-Feb-2019

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The Advice and Counselling Service is a multidisciplinary student support service providing specialist, confidential, one to one and group support including: counselling, psychological support, psychiatry clinics, welfare advice, financial advice and immigration advice. The service also provides a frontline information and guidance service on welfare and wellbeing issues for applicants and current students, not all of whom need one to one support from specialist staff.


The Advice and Counselling Service currently employs 21 staff equating to approximately 17 FTE, plus a small number of counselling trainees and associates.


We are looking for candidates who can provide credible management, leadership and strategic direction for the service, as well as inspire and support the staff teams working within it.  The successful candidate will have sophisticated knowledge of the nature and impact of helping professions work, strong HE experience and a skilful approach to implementing innovation and change to ensure a responsive, fit for purpose and student-centred service. This highly autonomous role is critical to the university’s ability to comply with duty of care responsibilities particularly relating to student mental health, welfare, wellbeing and clinical risk and the successful candidate will demonstrate the specialist knowledge and skills to support and advise the university on these issues.


The post is full time (35 hours per week) or 0.9 FTE if preferred. It is a permanent appointment with an expected start date as soon as possible after 9 April 2019. Benefits include 30 days annual leave, pension scheme and interest-free season ticket loan.


We welcome applications from everyone irrespective of sex, sexual orientation, gender identity, ethnicity, faith, religion, disability and age but, as ethnic minority groups and members of the LGBTQ community are currently under-represented, we would encourage applications from members of these groups.


Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.


Applicants must provide a detailed supporting statement outlining how they meet the person specification.  Applications with a CV alone will not be considered.


Informal enquiries should be addressed to Laura SeQueira at or on +44 (0) 020 7882 8725.


Details about the Advice and Counselling Service can be found at:


To apply for the role, please click the ‘apply’ button below.


The closing date for applications is 25 February 2019. Interviews will be on Friday 22 March 2019.



Valuing Diversity & Committed to Equality

Apply online