Human Resources

Business Process Analyst **Internal Only** - QMUL13434

Department: IT Services
Salary: XXXX
Reference: QMUL13434
Date posted: 18-Dec-2017
Closing date: 11-Jan-2018

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Business Process Analyst – Student Process Improvement Programme (SPIP) (3 secondments available), Current Grade + Additional Responsibility Allowance of £5k per year.


1.0 FTE Secondment Opportunity

Start date: ASAP

Internal candidates only


Queen Mary University of London is about to embark on a programme to review the business processes associated with student administration and develop a roadmap for future developments and improvements to the student record system.  This programme is known as the Student Process Improvement Programme (SPIP) and its aim is to transform service delivery, streamline processes, enable new activities and offer an enhanced experience to all users internal and external. 


Phase I of the SPIP programme will involve a comprehensive review of the end-to-end processes associated with the student lifecycle, i.e. from initial enquiry through to award. This will assist in the identification of early priorities for further review and develop a road map for any changes required to support the reviewed processes.


These secondments are an ideal opportunity for colleagues from Schools, Institutes and Professional Services team to become involved in a large transformational project and develop business analysis and process improvement skills.  Queen Mary is looking to employ an external provider to assist with the process improvement review phase and staff will receive the appropriate training to equip them to be able to fully participate in the process review activity.  All Professional Services staff are eligible to apply, whether based in a School, Institute or central PS team.


Suitable candidates will be great team members, first class motivators and excellent communicators and be able to manage and analyse data. They will feel comfortable engaging with stakeholders from across the university as they build teams to take part in process workshops and reviews, and will need to have a personal commitment to the delivery of change and the value that this can generate in a university.


No prior knowledge of a process improvement methodology is required although the application process will ask candidates to provide examples of organisational improvement that they have personally delivered.


The secondment is an initial one-year commitment. It is advisable to discuss your application with your line manager prior to applying for this post. 


Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.


Informal enquiries should be addressed to Stefan Milik, or extension 8359


The closing date for applications is 11 January 2018


Interviews are expected to be shortly after


Valuing Diversity & Committed to Equality






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