Human Resources

Lead Business Process Analyst - QMUL13568

Department: IT Services
Salary: £45,577 - £50,881 pro rata (Grade 6)
Reference: QMUL13568
Date posted: 09-Jan-2018
Closing date: 23-Jan-2018

Job profile Apply online


Queen Mary University of London is about to embark on a programme to review the business processes associated with student administration and develop a roadmap for future developments and improvements to the student record system.  This programme is known as the Student Processes Improvement Programme (SPIP) and its aim is to transform service delivery, streamline processes, enable new activities and offer an enhanced experience to all users internal and external. 

The Lead Business Process Analyst will lead Phase I of the SPIP programme which will involve a comprehensive review of the end-to-end administration processes associated with the student lifecycle, ie. From initial enquiry through to award. The review will provide a detailed understanding of the current processes (known as the ‘as is’) and will assist in the identification of improved processes (known as ‘to be’).  Phase I of the programme will also help to identify early priorities for further review and develop a road map for any changes required to support the reviewed processes.

Queen Mary is looking to employ an external provider to assist with the process improvement review phase and the Lead Business Process Analyst will work with the chosen external supplier and the internal team to develop and deliver a process improvement review plan.

The candidate will be a great team member, first class motivator, inspirational leader, excellent communicator and be skilled in analysing user requirements and developing specification documents.  He/she will feel confident engaging with the external supplier on behalf of Queen Mary and with stakeholders across the university gathering user requirements and challenging existing processes.  They will be required to build a new team of business process analysts, recruited from the business, developing their skills and capability to undertake process workshops and reviews.  The post holder will need to have a personal commitment to the delivery of change and the value that this can generate in a university.

The post is full time, fixed term appointment for 2 years, with an expected start date of as soon as possible. Starting salary will be in the range of £45,557 - £50,881 per annum, inclusive of London Allowance. Benefits include 30 days annual leave, defined benefit pension scheme and interest-free season ticket loan.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Closing date: 23rd January 2018

Interviews: Shortly after

For further information, please contact Stefan Milik or telephone 020 7882 8359.

Apply online