Human Resources

Residences Credit Controller - QMUL25599

Department: Estates & Facilities - Business Services
Salary: Starting salary will be within the range £27,742pa - £34,220pa (Grade 3)
Reference: QMUL25599
Location: Mile End
Date posted: 23-Jul-2021
Closing date: 08-Aug-2021

Job profile Apply online


Department of Housing Services

Residences Credit Controller




About the Role

The post holder will be dedicated to the effective invoice generation and debt collection of the Queen Mary residential estate, currently worth £18.5M per annum. 


The role will also be responsible for the key operational liaisons required with the central credit control team at Queen Mary.


The post holder will be required to support the Head of Housing Services and Housing Services Manager in delivering a high quality customer focused service providing residential fee advice and payment plan arrangements, financial guidance and funding options available to students of Queen Mary, including signposting to student support services.


About You

You will have experience working within a Higher Education finance environment, preferably with knowledge of both Agresso and Kinetics systems.  Qualifications should include a degree with relevant financial or accounting experience (ICM qualification).  Key skills; ability to plan and manage a time specific workload, excellent attention to detail and experience in complaint resolution.


The post is full time (35 hours per week), permanent. Starting salary will be in the range of £27,742 - £34,220 per annum, inclusive of London Allowance. Benefits include 30 days annual leave, pension scheme and interest-free season ticket loan.


Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.


We particularly welcome applications from people who identify men as this group is underrepresented at this level at Queen Mary.


Details about the Estates and Facilities Directorate can be found at


To apply for the role, please click the ‘apply’ button below.


The closing date for applications is 8th August 2021. Interviews are expected to be held shortly thereafter.


Valuing Diversity & Committed to Equality

Apply online