Human Resources

Student Support Officer - QMUL25719

Department: School of Geography
Salary: £34,733 - £38,655 per annum (Grade 4)
Reference: QMUL25719
Location: Mile End
Date posted: 06-Sep-2021
Closing date: 19-Sep-2021

Job profile Apply online


About the Role

The Student Support Officer will work with Teaching and Learning Manager, Director of Taught Programmes, Senior Tutor, and Administrative Officer to support those students showing cause for concern through metrics that measure engagement and performance. Working alongside the Administrative Officer, the postholder, will lead on the administration of the extenuating circumstances process within the School.

About You

You will have a proven record of student support and engagement work in a higher education setting or other public sector setting.  You will have experience of working with students and of ensuring processes and procedures relevant to student support are in place.  You will have experience of working collaboratively with a variety of stakeholders, at varying levels of seniority and have excellent communication and organizational skills.  You will be highly numerate with good experience of data manipulation, data analysis and statistics.

About the School

The School of Geography at Queen Mary University of London is recognised as an international centre for excellence in teaching and research across human and physical geography, and environmental science. The School is located within the Faculty of Humanities and Social Sciences, which is comprised of eight Schools.

About Queen Mary
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, access to a generous pension scheme, 30 days’ annual leave, season ticket loan scheme, staff networks and access to a range of development opportunities. In addition, we offer work-life balance and family-friendly, inclusive employment policies, and facilities, including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London. It is a full-time (35 hours per week), permanent appointment, with an expected start date of October 2021. The starting salary will be Grade 4 £34,733 - £38,655 per annum, inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.  We particularly welcome applications from people who identify as men as this group is underrepresented at this level at Queen Mary.


Informal enquiries should be addressed to Andrew Loveland at

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 19 September 2021.

Interviews are expected to be held shortly thereafter.


We particularly welcome applications from people who identify as being from a Black, Asian or other minority ethnic group as these groups are underrepresented within the School of Geography. Queen Mary is committed to advancing Equality, Diversity and Inclusion (EDI). The University holds a Silver Athena SWAN award for advancing gender equality, is a Stonewall Diversity Champion, and offers a number of development programmes including SpringboardAurora and B-MEntor.


Valuing Diversity & Committed to Equality

Apply online