Human Resources

Customer and People Development Coordinator - QMUL25609

Department: Students' Union
Salary: Starting salary will be £27,742pa (Grade 3)
Reference: QMUL25609
Location: Mile End
Date posted: 14-Jul-2021
Closing date: 28-Jul-2021

Job profile Apply online


This is an exciting role which will engage with all areas of the Union. The Customer and People Development Coordinator will be responsible for the personal and professional development off more than 200 student staff across the Union. They will also be responsible for ensuring a great experience and welcome for all visitors to the Students’ Union Hub and the Barts and The London Students’ Association. 


The Students’ Union represents and supports over 18,000 students who make up the diverse and vibrant student body at Queen Mary, University of London. Our mission is to ‘Together, we improve students’ lives’.

The successful candidate will have a passion and enthusiasm for and a commitment to improving the student experience and student futures.


The successful candidate will lead in all aspects of creating and delivering the new student staff development plan including, inductions, appraisals, exit interviews and training. The post holder will need to monitor and evaluate all aspects of the development plan ensuring that we are complying with Union policy and procedures. The post holder will be the first point of contact for all student staff across the Union providing support, advice and assistance in relation to their development.


The successful candidate will have the opportunity to lead on some exciting projects across the whole Union where we are trying to make some dramatic improvements.  One of these projects include developing a program of training that delivers a high quality consistent customer service at all the receptions, shops, cafes and venues. Another project is to lead on and develop the recruitment days for all student staff across the Students’ Union. The role also involves working across both our Union receptions, supporting two Customer Service Administrators and sharing the responsibility of supervising a group of part-time student staff. The receptions support every aspect of the work across the Union including Student Engagement, Representation and Democracy, Marketing, Sports and Commercial teams.


The Customer and People Development Coordinator will lead leading on Wellbeing initiatives throughout the Students’ Union to promote a positive and healthy working environment. This includes focusing on wellbeing activities throughout the year such as Coffee Mornings and Learning Lunches as well as development areas such as the Staff Buddy Scheme. The post holder will also lead on delivering the QM Skills Award, a skills recognition programme for student leaders, including sourcing external trainers, marketing the programme, monitoring attendance, running reflective and training sessions, and evaluating the programme


The successful candidate will have a passion and enthusiasm for improving the student experience and have a positive attitude and commitment to providing excellent customer service. The successful candidate will also have the ability to use their own initiative, be flexible when faced with a variety of impromptu tasks, and have experience of working in a front of house role.


Applicants should have a good understanding of the needs of students, have excellent organisational skills and have the ability to work with a wide range of people.  You will also need to be empathetic to the needs of the students and have the knowledge and experience of working in a front of house role. Applicants are expected to have experience in administration, customer service, front of house, and delivering training.


The post is a full time, permanent position. Starting salary will be £27,742 per annum, inclusive of London Allowance and raises 1 point annually as set out in the QM Pay and Grading Structure. Benefits include 30 days annual leave, plus university closure days, pension scheme, free gym membership and an interest-free season ticket loan.


Queen Mary Students' Union is proud to be an Equal Opportunities employer and we are committed to equality of opportunity for all applicants regardless of race, gender, sexual orientation, religion, age, disability status, class or any other dimension of diversity. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We particularly welcome applications from black and minority ethnic candidates as this group is currently under-represented within the Students’ Union.


Informal enquiries should be addressed to Michael Alsop at or on 020 7882 5133.


Details about QMSU can be found at


To apply for the role, please click the ‘apply’ button below.


The closing date for applications is 28th July 2021. Interviews are expected to be held shortly thereafter.


Valuing Diversity & Committed to Equality

Apply online