Human Resources

Front of House Manager - Qmotion Sport and Fitness Centre - QMUL25282

Department: Students' Union
Salary: £27,742 to £34,220 per annum (Grade 3)
Reference: QMUL25282
Location: Mile End
Date posted: 19-Jul-2021
Closing date: 01-Aug-2021

Job profile Apply online


Qmotion is the Students’ Union (QMSU) run Sport & Fitness Centre, located on the Mile End campus, and provides students, staff and the wider community with diverse and inclusive fitness facilities and services to enable an active lifestyle. 

The success of these facilities and services depends on having staff that are self-motivated, highly skilled, and passionate about the organisation. The facilities are open seven days per week, from early in the morning until late at night and all staff are expected to be able to work shifts that cover these hours.

We are seeking a front of house manager to provide efficient and effective management of the front of house/reception area and to help develop and coordinate our social media platforms and member communications. You will be responsible for managing the reception rota, guaranteeing the reception area is always resourced and ensuring the reception team are sufficiently trained and supported within their role, to enable a proactive team culture of excellent customer service.

The front of house manager will be expected to be a champion of our Leisure Management System (LMS) and will be responsible for successfully managing all front of house (FOH) and back of house (BOH) operations.

You will work closely with the QMSU communications team and will be responsible for the management and development of our digital platforms and communications in line with the objectives, values and brand guidelines of Qmotion and QMSU.

The post is a full-time permanent appointment. Starting salary will be between £27,742-£34,220 per annum, inclusive of London Allowance. Benefits include 30 days annual leave, plus university closure days, free gym membership, pension scheme and interest-free season ticket loan.

Queen Mary Students' Union is proud to be an Equal Opportunities employer and we are committed to equality of opportunity for all applicants regardless of race, gender, sexual orientation, religion, age, disability status, class or any other dimension of diversity. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We particularly welcome applications from black and minority ethnic candidates, as this group is currently under-represented within the Union.

Informal enquiries should be addressed to Terry Bradbrook at or on 0207 882 8044

Details about the Students Union can be found at

For further details and to make an application please visit

The closing date for applications is Sunday 1st August 2021.

Interviews will be held shortly thereafter.

Valuing Diversity & Committed to Equality

Apply online