Human Resources

Admissions Information Officer - QMUL26614

Department: Marketing & Communications
Salary: £34,733 - £40,797 per annum (Grade 4)
Reference: QMUL26614
Location: Whitechapel
Date posted: 03-Dec-2021
Closing date: 10-Jan-2022

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About the Role

We have one permanent Admissions Information Officer vacancy available from November 2021. The Admissions Information Officer is responsible for ensuring that comprehensive, accurate and timely information about admissions policy, processes and entry requirements is available to enquirers and applicants. The post holder works collaboratively with colleagues across central Admissions, Marketing and Communications Directorate, and Academic Registry to develop and maintain high quality online resources for a wide range of stakeholders in the admissions process.

About You

You will be self-motivated, flexible individual who is equally capable of working independently and as a member of team. You will be well-organised, able to prioritise, and capable of working under pressure while maintaining accuracy. You will be IT literate, with experience of using complex databases in an academic context, and have excellent interpersonal and oral and written communication skills. You will have experience of working in a customer-service oriented environment with knowledge of UK Higher Education procedures and policies.

About the Department

The Admissions Office is a division of the Marketing and Communication, DDAE, and Admissions Directorate. Our primary focus is to support Queen Mary to recruit students with the qualifications and potential to succeed to planned intake targets, in line with values and aims expressed in the Strategy 2030. We handle a high volume of applications per year to undergraduate and postgraduate programmes, for the most part making centralised decisions. Working together with colleagues in academic Schools and professional services, we aim to provide a high quality user experience for applicants and staff who support the applicant journey. We are committed to excellence and continuous improvement in all that we do and aim to provide a service that is both fair and professional.


About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 8 November 2021. The starting salary will be Grade 4, in the range of £34,733- £40,797 per annum, inclusive of London Allowance.

The Admissions team, in common with all central Professional Services staff at Queen Mary, works in line with the University’s Hybrid Working Policy. All team members are required to work on site at least two days per week and will normally work remotely for two to three days per week, by agreement with their line manager.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Elizabeth Mantilas at

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 10th January 2022.  Interviews are expected to be held or shortly thereafter.

Valuing Diversity & Committed to Equality

Apply online