Human Resources

Library Manager (Enquiries) - QMUL25950

Department: Student & Academic Services - Library Services
Salary: £38,655 - £45,479 (Grade 5)
Reference: QMUL25950
Location: Mile End
Date posted: 08-Sep-2021
Closing date: 26-Sep-2021

Job profile Apply online


                                          Library Manager (Enquiries)   



About the Role

We are seeking an insightful and motivated Enquiry Services Manager to oversee all service points and to provide consistent and well-coordinated services for enquiries in person, online, via email and telephone.  You will work closely with the Head of Frontline Services and two other managers. A focus in the next 12 months will be embedding improved policies and procedures, reviewing different areas following a three-year plan and delivering staff training mapped to excellent core services for the students.

This is a varied role with a strong element of inter-professional working and liaison, as well as collaborative working among different teams in library services. As part of establishing updated services, you will assist the teams in reviewing policies, remits, and standard procedures.

The post is permanent with an immediate start date. The starting salary will be Grade 5, in the range of £38,655 - £45,479per annum, inclusive of London Allowance.


About You

You will have excellent communication skills, excel at maintaining composure under pressure and have the ability to forge successful working relationships across teams and groups. You will be educated to degree level and hold a professional qualification in Librarianship / Information Science or a related discipline or be qualified by experience at progressively higher levels. You will have significant experience of working in a higher education library.


About Library Services

Library Services at Queen Mary has a vibrant international staff group and a rapidly evolving service base. We are working together to build a culture of diversity, service excellence and continuous improvement, commensurate with the vision and mission of an ambitious and rapidly growing university.

The Enquiry services are used by the whole university community, including a very high number of taught students at peak times.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.


Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.


To arrange an informal discussion about this role, please contact

To apply for the role, please click the ‘apply’ button below.


The closing date for applications is midnight on 26 September 2021.


Interviews are expected to be held in the week beginning 11th October 2021.

Apply online