Human Resources

CRM Systems Manager - QMUL24971

Department: Marketing & Communications
Salary: £38,084- £44,807 per annum (Grade 5)
Reference: QMUL24971
Location: Mile End
Date posted: 22-Jul-2021
Closing date: 13-Aug-2021

Job profile Apply online


About the Role

As the CRM Systems Manager you will provide leadership and subject matter expertise in relation to our CRM platforms, Campus Management Radius, HubSpot and HEAT, across devolved University structures. This will encompass responsibility for the provision of appropriate processes, systems, technical support, and governance.

This role will require you to work closely with school-based administrative and marketing staff and the central admissions, recruitment, and student success teams to ensure effective delivery. The post holder will have strong attention to detail, ability to manage and deliver complex projects and campaigns as well as have line management responsibility for the CRM Marketing Communications Officer.

About You

  • You will have extensive experience in using CRM software and mass marketing databases to deliver targeted marketing and lead generation communications.
  • Experience in implementing new CRM processes and Automations to create efficiencies and improved user experience.
  • You will have excellent IT and digital marketing skills including technical ability in HTML coding
  • You are competent in data manipulation and analysis, including the ability to present trends and findings to a non-expert audience
  • You will have experience in managing and prioritising a varied workload whilst working accurately under pressure

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London. It is full time permanent appointment, with an expected start date of June 2021. The starting salary will be Grade 5, in the range of £38,084- £44,807 per annum, inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to (Ben Candy) at

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 13th August 2021.

Interviews are expected to be held last week of August. 

Valuing Diversity & Committed to Equality

Apply online