Human Resources

Maternity Cover - UG Student Support Officer - QMUL26238

Department: School of Economics & Finance
Salary: £34,733 - £40,797 (Grade 4)
Reference: QMUL26238
Location: Mile End
Date posted: 13-Sep-2021
Closing date: 26-Sep-2021

Job profile Apply online


About the Role

We are looking to appoint an Undergraduate Student Support Officer (Grade 4), to work in the School of Economics and Finance. The post holder will be responsible for providing administrative support for the implementation of the School’s UG student engagement, retention and success strategies.

The post-holder will work closely with various academic staff and the Student Union to encourage engagement in student activities and co-ordinate feedback mechanisms to ensure that the student voice is represented appropriately in the school decision making processes. They will play a key role in supporting student engagement with SEF and QMUL events and projects. The post holder is a key member of the School’s UG Administration Team and acts as Secretary to the School’s UG Staff/Student Liaison Committee, working closely with the UG Senior Tutor.

About You

You will be educated to degree level (or equivalent qualification) or have equivalent experience, with experience of working effectively with students and administration within Higher Education. You will have a high level of interpersonal skills, with an ability to build relationships and communicate using a range of media. You will also be able to work with tact and confidentiality when dealing with sensitive/confidential issues and be able to respond to students in an empathetic and professional manner. You will also have an ability to work independently, using own initiative, to organise and prioritise a significant number of varying demands.  

About the School

The School of Economics and Finance is a leader in teaching and research at both the national and international level. It has a range of both undergraduate and postgraduate programmes, including programmes that are jointly run with other Schools. The School has over 800 undergraduate students. 


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme, staff networks and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London. It is full time, fixed term appointment for 10 months, with an expected start date as soon as possible. The starting salary will be Grade 4, in the range of £34,733 - £40,797 per annum, inclusive of London Allowance. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.  We particularly welcome applications from people who identify as men as this group is underrepresented at this level at Queen Mary.  We particularly welcome applications from people who identify men as this group is underrepresented at this level at Queen Mary.

Informal enquiries should be addressed to Sarah Riley at

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 26 September 2021.

Interviews are expected to be held shortly thereafter.

Valuing Diversity & Committed to Equality

Apply online