Human Resources

Welfare Coordinator - QMUL12562

Department: Students' Union
Salary: Starting salary will be £26,717pa (Grade 3)
Reference: QMUL12562
Date posted: 01-Sep-2017
Closing date: 17-Sep-2017

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This is an exciting role which will support, coordinate, promote and raise the profile of the Representation and Democracy departments work related to the Vice President Welfare, Welfare Zone and welfare representatives.

The successful candidate will have passion and enthusiasm for improving the student experience and have a positive attitude and commitment to working with students. The successful candidate will have the ability to use their own initiative and have experience of working with student representatives or volunteers.

The Students’ Union represents and supports over 18,000 students who make up the diverse and vibrant student body at Queen Mary, University of London. The Welfare coordinator supports the team with work on Student Support, Lad Culture, and Housing and Halls. They also maintain partnerships with departments to further the work of the Welfare Zone.

This role supports the Vice President Welfare, relevant student officers and committees with developing and achieving objectives, carrying out research, developing and implementing policy and carrying out and evaluating events and campaigns.

The post holder will lead in all aspects of supporting the Vice President Welfare, relevant student officers and committees and will assist in aspects of running the wider Representation and Democracy Department which is responsible for student decision making including Student Council, all members’ meetings, elections and referendums.

Duties include acting as the first point of contact for the department, administrative support, maintaining regular communications and supporting management in overseeing and working within a set budget. The Welfare Coordinator will also be responsible for providing briefings and training to student officers and staff on factors impacting the welfare experience of students.

Applicants should have a good understanding of the needs of students, have excellent organisational skills and have the ability to work with a wide range of people.  They will also need to be empathetic to the needs of the students and have the knowledge and experience of working in an education or not-for-profit environment. Applicants are expected to have experience in administration, delivering training or presenting to large groups, supporting campaigning work and of working with student representatives or volunteers.

The post is a full time, permanent position. Starting salary will be £26,717 per annum, inclusive of London Allowance and raises 1 point annually as set out in the QM Pay and Grading Structure. Benefits include 30 days annual leave, plus university closure days, defined benefit pension scheme, free gym membership and an interest-free season ticket loan.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Informal enquiries should be addressed to Maddie Spink at or on 020 7882 8455.

Details about QMSU can be found at

To apply, please visit the Human Resources website on and search for reference: QMUL12562.

The closing date for applications is 17 September 2017. Interviews are expected to be held shortly thereafter.

Valuing Diversity & Committed to Equality

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