Human Resources

Network & Unified Communications Analyst - QMUL26058

Department: IT Services
Salary: £34,733 - £40,797 per annum (Grade 4)
Reference: QMUL26058
Location: Mile End
Date posted: 21-Sep-2021
Closing date: 05-Oct-2021

Job profile Apply online


We are seeking a self-motivated IT network professional to join the Queen Mary University of London IT Services Network & Unified Communications Team. The team comprises of up to nine specialist staff. This role is to work within the Network & Unified Communications Operations group to support and deliver an enterprise network, enabling the University to deliver on its ambitious strategic goals of excellence in research, teaching and learning.

The Network & Unified Communications Operations group manage and support key network hardware including 700 Cisco Catalyst 2960-X switches and over 2000 Cisco 2700 wireless Access Points. The group also support DHCP & DNS services via an Infoblox appliances Grid and provides SSL certificate management on the University’s F5 Application Delivery Controllers.

The Network Operation & Unified Communications group work closely with the Network & Unified Communications Design and Delivery group to implement customer focused, robust, secure and reliable network infrastructure.

The main duties of the post are:

  • Management of network Requests and Incidents via appropriate Service Desk tools
  • Troubleshooting wired & wireless network issues
  • Installation of temporary networks for events & conferences
  • Managing the deployment of wireless Access Points
  • Installation and Configuration of new and existing network switch stacks
  • Implementation of standard changes to the University’s DHCP & DNS Services
  • Maintenance of network monitoring applications (Including Solarwinds and Cisco Prime)

The post is full time, and permanent, starting salary will be in the range of £34,733 - £40,797 per annum, inclusive of London Allowance.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

We particularly welcome applications from people who identify as women as this group is underrepresented at this level at Queen Mary.

To apply for the role, please click the ‘apply’ button below.

Informal enquiries should be addressed to the Head of Network Services, Mike Wearden 

The closing date for applications is 5 October 2021. Interviews are expected to be held shortly thereafter.

Valuing Diversity & Committed to Equality

Apply online