Human Resources

Residential Operations Officer - QMUL25968

Department: Estates & Facilities - Residences
Salary: Starting salary will be within the range £28,208pa - £31,251pa (Grade 3)
Reference: QMUL25968
Location: Multiple Sites
Date posted: 02-Sep-2021
Closing date: 19-Sep-2021

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About the Role

We are recruiting for a Residential Operations Officer to join the Residential Services team, reporting to the Assistant Residential Operations Manager. Residential Services overall purpose is providing support for students living in QM accommodation. The post holder will be responsible for planning, implementing, and monitoring the provision of operational services in the halls at all four QM residential sites.


The post is full time and will work 35 hours per week, on a fixed pattern, working Sunday – Thursday inclusive from 12noon until 8pm.  The post holder will report to the Assistant Residences Operations Manager and will be part of the Residential Services Team who provide support to the 3000 residents who live in halls across 4 sites.


About You

The successful candidate will have recent experience of working within student accommodation or a hotel setting and fully appreciate the importance of giving a first-class customer experience. Whilst the working pattern is fixed, there are times when the post holder will need to be flexible with hours to cover busy periods such as move in weekend and open days plus the summer period when rooms are let out to conference guests.


The post is full time, permanent appointment. Starting salary will be in the range of £28,208 to £31,251 per annum, inclusive of London Allowance. Benefits include 30 days annual leave, pension scheme and interest-free season ticket loan.


Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.


Informal enquiries should be addressed to Edward Arnold at


Details about the Estates and Facilities Directorate can be found at


To apply for the role, please click the ‘apply’ button below.


The closing date for applications is 19 September 2021. Interviews are expected to be held shortly thereafter.


Valuing Diversity & Committed to Equality

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